Privacy Policy

Effective Date: October 19, 2025 Last Updated: October 19, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and interact with our website. We are committed to protecting your privacy and being transparent about our data practices.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

Contact Form Submissions:

Name (required)
Email address (required)
Phone number (optional)
Subject (optional)
Message content (required)

This information is collected when you voluntarily submit our contact form and is stored in our database for communication purposes.

2.2 Analytics and Usage Data

We use third-party analytics services to understand how visitors use our website. These services may collect:

Google Analytics 4:
- Page views and navigation paths
- User interactions (clicks, form submissions, scroll depth)
- Device and browser information
- Geographic location (city/country level)
- Session duration and bounce rate
- Core Web Vitals (page performance metrics)
Microsoft Clarity:
- Session recordings and heatmaps
- Click patterns and user behavior
- Rage clicks and interaction issues
Google Tag Manager:
- Event tracking and conversions
- Custom analytics implementations
Facebook Pixel:
- Page views and conversion tracking
- Audience building for marketing purposes

2.3 Cookies and Local Storage

We use cookies and browser local storage to:

Remember your cookie consent preferences
Enable analytics functionality (with your consent)
Improve website performance and user experience

For detailed information about cookies, see our Cookie Policy.

2.4 Blog and Content Engagement

When you read blog content, we may track:

Page views and reading time
Scroll depth (how far you read)
Article engagement metrics

This data is anonymized and used to improve our content.

3. How We Use Your Information

3.1 Contact Form Data

We use contact form submissions to:

Respond to your inquiries and requests
Provide customer support
Communicate about our services
Maintain records of our communications

3.2 Analytics Data

We use analytics data to:

Understand website usage patterns
Improve website performance and user experience
Identify and fix technical issues
Optimize content and features
Measure marketing effectiveness

For users in the European Economic Area (EEA), we process your data based on:

Consent: For analytics cookies and tracking (you can withdraw consent anytime)
Legitimate Interest: For essential website functionality and security
Contract Performance: When responding to your contact form submissions

4. Third-Party Services

4.1 Service Providers

We share data with the following third-party services:

Resend (Email Service):

Purpose: Sending email notifications for contact form submissions
Data Shared: Name, email, phone, message content
Privacy Policy: resend.com/legal/privacy-policy

Vercel (Hosting & Storage):

Purpose: Website hosting and blog image storage
Data Shared: Blog images, website access logs
Privacy Policy: vercel.com/legal/privacy-policy

Google (Analytics & Tag Manager):

Purpose: Website analytics and performance tracking
Data Shared: Usage data, device information, IP address
Privacy Policy: policies.google.com/privacy

Microsoft Clarity:

Purpose: User behavior analytics and session recordings
Data Shared: Session data, interactions, heatmaps
Privacy Policy: privacy.microsoft.com/privacystatement

Meta/Facebook:

Purpose: Conversion tracking and audience building
Data Shared: Page views, events, potentially PII for conversions
Privacy Policy: facebook.com/privacy/policy

4.2 Data Transfer

Some of our service providers are located outside your country. By using our website, you consent to the transfer of your data to these providers, which may include transfers to the United States and other countries.

5. Data Retention

Contact Form Submissions: We retain contact form data indefinitely unless you request deletion. This allows us to maintain a history of communications and provide better service.

Analytics Data: Analytics data is retained according to each service provider's retention policy:

Google Analytics: 14 months (default)
Microsoft Clarity: Per Microsoft's retention policy
Facebook Pixel: Per Meta's retention policy

Email Logs: We maintain logs of email communications indefinitely for record-keeping and troubleshooting purposes.

6. Your Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to request:

Confirmation of what personal data we hold about you
A copy of your personal data in a machine-readable format

6.2 Rectification

You have the right to correct inaccurate or incomplete personal data.

6.3 Deletion (Right to be Forgotten)

You have the right to request deletion of your personal data, subject to legal obligations.

6.4 Restriction and Objection

You have the right to:

Restrict how we process your data
Object to processing based on legitimate interests
Opt-out of marketing communications

You can withdraw consent for analytics cookies at any time by:

Clicking "Essential Only" in our cookie banner
Clearing your browser's local storage
Adjusting your browser's cookie settings

6.6 Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority.

7. How to Exercise Your Rights

To exercise any of your rights, please contact us at:

Email: [Contact information from your site config] Subject Line: "Privacy Rights Request"

Please include:

Your full name
The email address you used to contact us (if applicable)
A description of your request
Any relevant dates or details

We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure database storage (PostgreSQL with access controls)
Encrypted data transmission (HTTPS/TLS)
Input validation and sanitization
Server-side environment variable protection
Regular security updates and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals, but you can control tracking through our cookie consent banner.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: What personal information we collect and how it's used
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the "sale" of personal information (we do not sell data)
Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us using the information in Section 7.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Data Controller: Monsoft Solutions, LLC
Legal Basis: Consent, legitimate interest, contract performance
Data Protection Officer: Adriano Flechilla (if applicable)
EU Representative: [If applicable, provide details]

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated through:

A prominent notice on our website
Email notification (if we have your contact information)

Your continued use of the website after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Monsoft Solutions, LLC Developed and maintained by: Adriano Flechilla

Email: keel@monsoftsolutions.com Website: https://www.monsoftsolutions.com/

15. Open Source Acknowledgment

This website is built using an open-source template developed by Adriano Flechilla as part of Monsoft Solutions, LLC.

Template Repository: https://github.com/Monsoft-Solutions/website-template-v2 License: MIT License (see repository for full terms)

If you use or extend this template, please acknowledge the original creator as specified in the template's license terms.